Judy, I have no idea what 4D does and I am not sure what you are asking so I will give a couple of suggestions based on all the other software I have.
Do you need to save the design as a JPEG?
Do you have the option to import an image in the toolbar at the top of your software?
Sorry if they are the obvious ones and you have already tried them - I feel like I have lost my mind frequently these days and obvious is not where I automatically start!
Sue
http://tiramisue-suesblog.blogspot.com.au/